Tapingo is a quick and easy way to order food ahead for pickup or delivery from the best restaurants on your college campus. Check back to find out how you can mobile order from Seminole Dining locations across campus right from your phone. Download the app now!We now proudly offer this service at the following select locations:

  • 4Rivers
  • Argo Tea
  • Chick-fil-A
  • The Den
  • Einstein Bros Bagels
  • Mein Bowl
  • natural!
  • Noles Homeing @ 1851
  • Passport @ 1851
  • Seminole Pies
  • Tuscan Eatery @ 1851
Stay tuned for more!
 
FAQs
We know Florida State University students, faculty and staff are busy. Tapingo makes your day go smoother.
 
You get the food you want, when you want it.
Wait Less. Live More.
Tapingo is a quick and easy way to order food ahead for pickup from Seminole Dining’s variety of award-winning offerings.
 
>>> Where Tapingo is and how to use it
 
Tapingo pickup is available at all Seminole Dining retail locations. So, if you want a sandwich, a pizza or a cup of Starbucks coffee, you can order your food, skip the line and pick up when it’s ready.
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>>> My order didn’t go through. Will I be charged?
 
We're sorry your order didn't work out. Don't worry; your account will not be charged. Occasionally, the charge will remain as pending on your account and in around 3-5 business days it will disappear. Thanks for your patience.
 
>>> Can I cancel my order?
 
Pickup - All pickup orders are final. The merchant receives your order immediately and begins making the food. By doing so, we ensure you don’t have to wait for your food when you arrive.
 
>>> Where's my refund?
 
It usually takes 3-5 business days for any refund we issue to hit your account. We do not control this and it’s dependent on your financial institution. Thanks for being patient!
 
>>> I don't recognize a charge.
 
$1.00 charge – this is an authorization fee for when you use your credit card. This is done by the credit card processing company and will be removed once your order is a success. However, it may take 2-3 business days for it to be removed.
 
$x.99 charge – this could be the service fee or a membership fee related to your purchase. For more details on which payment method is used, please refer to the side panel of your Tapingo app.
 
>>> I received an error message, and I was still charged.
 
This often is again just a hold on the account; it will be reversed in 3-5 business days.
 
>>> I chose the wrong payment type for an order. What do I do?
 
If you paid with credit card, please contact us via the app at Help & Feedback > Another Issue > Account Question with your order and user ID number.
 
If you paid on your meal plan, please call the meal plan office at 850-644-3663.
 
>>> I was charged twice. Why?
 
We are sorry to hear that. We know that’s extremely frustrating. If the correct balance doesn’t show up on your account in 3 to 5 business days, please use the contact form on this page and we’ll address it ASAP.
 
>>> What's my balance? I have no idea what my net worth is!
 
If your campus has enabled this feature, go to the sidebar in the app. Under "Payment Methods" you’ll see the balance.
 
Otherwise, please check with your campus or typical card balance tracking system.
 
>>> My account is locked. :(
 
Your account may be locked for suspected fraudulent activity or multiple users sharing a card. We want to ensure you’re using the card and not someone else!
 
In order to unlock your account, please contact us using the form on this page. Please include the email address that's linked to the account.

>>> I can't access my account!

Please try resetting your password. On the sign-in page, tap on “Forgot Password?” If issues persist, please contact us using the form on this page and we’ll work some magic.

>>> Can I get an update on my order status?
 
Pickup - Check the Order Status screen in the app.
 

>>> My order is delayed. What do I do?

We are sorry to hear that your order is delayed. We do our best to ensure every customer has a fresh item to pick up.

Please contact the merchant directly for a status update.

>>> I want to change an order after I've submitted it.

Pickup – Orders for pickup are passed on to the merchant immediately. It’s best to contact the merchant directly to request modifications. Depending on whether they have begun to make your food, they may or may not be able to accommodate your request. We cannot make any payment changes.

>>> Other order questions
 
I received notification that my order was completed, but I never received it!
 
Please contact us using the side panel of your app immediately: Help & Feedback > A Prior Order > Food Preparation Issue > give us a description > send.

>>> My order is missing items or has a wrong item.

Please contact us at using the side panel of your app: Help & Feedback > A Prior Order > Food Preparation Issue > give us a description > send

>>> Can I get a refund on my order?

We’re sorry your order didn’t work out! Please contact us using the side panel of your app and give the details of your order: Help & Feedback > Another Issue > General Feedback > Give us some details > send

>>> I notice that I'm paying a fee for pickup. Why do I have to pay this fee?
 
We’ve had great positive feedback from students and staff regarding the value Tapingo provides. We are grateful and excited by this reception, and we’re very pleased to be making life on campus better. With that said, setting up Tapingo on a campus requires dedicated hardware, software, and expertise. It also requires the hard work of people making sure that everything goes smoothly. Because we earn no revenue from food sales, we need to charge for our service in order to keep operating.
 
Because you are the customer, your voice is the most important to us. We are always delighted to hear from you and to take feedback on board.
 

>>> How do pickup fees work?

There’s a lot that goes on behind the scenes to bring you a seamless system, and the cost of using Tapingo will now be an extension of your meal plan. Students with the meal plan can simply use Garnet Bucks or Flex Bucks (without any extra work). For students without a meal plan, the charges will be applied to your credit card.

>>> I didn't receive a discount or credit that I believe I'm entitled to.
 
You may have missed a discount/promo for a few reasons:
Many of our promos are limited in quantity and time. We're sorry if you missed this current promo – check back as we often offer some exciting promotions. But act fast.
 
Some promos are location specific. You may have just been out of the range of the promo.
 
If you are sure a discount applies to you and it did not appear at checkout, we are really sorry to hear that! Please contact us using the form on this page, and we’ll try our best to resolve this for you. Do include your order number and date of order. It’ll help us get you your discount faster.
 
>>> How do I redeem a promo code?
 
Tap on the navigation menu on the top left corner of any screen on the app. Select “Promo Code” from the side bar. You’ll see the discount applied at checkout.
 
Please note that several discounts do not require a promo code – they will automatically be applied to eligible orders.
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